IDENTIFICATION RESTORATION SERVICES

We work on your behalf to restore stolen identities, because no one wants to face identity theft alone.

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Having your identity stolen can be a stressful experience. Even if you are careful, sometimes your sensitive personal information can still wind up in the hands of those who use it for fraudulent purposes. This is when the purchase of an Identity Restoration Services policy can help.

We provide a full service in helping restore your stolen identity. In many cases, we can proceed with the process on your behalf with just your driver’s licence number and a signed Limited Power of Attorney (LPoA).

Identity Restoration Services means the reasonable and necessary services provided to the Insured by the Identity Fraud Vendor and relating to a covered Stolen Identity Event as follows:

a.Assistance in confirming the Stolen Identity Event.
b.Assistance in organizing details of the Stolen Identity Event.
c.Obtaining an explanation of the Insured's rights.
d.Assistance in identifying the nature of the fraud.
e.Education regarding the process and the Insured's responsibilities.
f.Assistance in reading and understanding a consumer credit report.
g.Assistance in gathering and completing paperwork, including police reports.
h.Assistance in navigating and/or utilizing the resource website.
i.Offer consultative information when the Insured calls during the Stolen Identity Event restoration process. Consultative information for a specific Stolen Identity Event will continue to be available until the Identity Fraud Vendor receives verification that the issue has been resolved.
j.Fill out necessary forms and/or documents, write letters and forward them to the customer for signature.
k.Forward correspondence to the appropriate recipients on behalf of the Insured when required.

Where an Insured chooses to complete and return an executed LPoA, and whenever a Stolen Identity Event warrants, the Identity Fraud Vendor will then:

a.Review credit history with the customer in order to identify fraud exposure including but not limited to:
i.Public Records – liens, judgements, bankruptcies.
ii.Credit Accounts – new and/or derogatory.
iii.Addresses.
iv.Prior employment.
v.Social Security or Insurance Number, date of birth, and name.
b.Work with national credit bureaus to restore credit accuracy.
c.Verify creditors that may have extended credit following the Stolen Identity Event.
d.Confirm creditor contact information.
e.Contact creditors and collection agencies to dispute all fraudulent accounts.
f.Notify and work with the collection agencies of those creditors holding fraudulent accounts.
g.Draft and/or complete and submit required documentation to support the dispute of fraudulent claims including but not limited to:
i.Stolen identity statements.
ii.Dispute letters.
h.Notify and work with (including but not limited to and subject to change): all required government agencies, credit bureaus, financial institutions, creditors, health care institutions and other private and/or public sector entities as appropriate, applicable and to the extent permissible by law.
i.Provide the Insured with an up-to-date status on their Stolen Identity Event case, when requested.
j.Maintain a detailed report of the Insured’s case including copies of documentation and correspondence.
k.Continue the Identity Restoration Services until the Stolen Identity Event case is complete. A Stolen Identity Event is considered closed once the Identity Fraud Vendor receives verification from the customer that the issue has been resolved.
l.Provide the customer with a summary report of their case upon completion.

The above noted services have a limit of $20,000 each event/aggregate.

Having the support of a team that knows exactly what to do following a Stolen Identity Event is invaluable – especially when it happens to you. Even better, the Identity Restoration Services team can make the necessary phone calls and file forms on your behalf.

Personalized and knowledgeable service has made Marsh's Private Client Services, one of Canada's leading personal lines insurance brokerage businesses for more than 50 years. Every year, Marsh assists more than 40,000 Canadians select the coverage they need to protect their families, personal assets, and lifestyles.

You can purchase Identity Restoration Services protection through Marsh for only $30 year plus a $2.70 administration fee and applicable taxes.

Information on this web page represents a synopsis of coverage and is provided as a reference only. The actual policy, including endorsements determines coverage. It contains exclusions, limitations and other provisions not referenced (or only briefly summarized) here and the policy should be consulted for full coverage terms, conditions and requirements. Deductibles may apply.  For exact terms, definitions, limitations, and exclusions, please speak with your licensed Marsh Canada Limited insurance broker, or refer to the policy wording.